FAQ
Quick Answers.
Every Question.
Everything you need to know before booking — straight answers, no fluff.
Booking & Coverage
Do you come to my house?
Yes — 100% mobile. We bring our own pressurized water tank, generator, and all professional-grade products. Driveway, garage, apartment complex, office lot — anywhere in the 513.
What areas do you service?
The entire 513 area code — Hamilton, Clermont, Warren, and Butler counties. Cincinnati, Mason, West Chester, Blue Ash, Loveland, Norwood, Anderson Township, Montgomery, Sharonville, Kenwood, Lebanon, and more. Call 513-409-1944 to confirm your spot.
How do I book?
Book online in under 2 minutes, text a photo to 513-409-1944, or email OnyxPristineCo@gmail.com. Same-day appointments available in most areas.
Do I need to be home?
No. Just driveway access. Leave the car unlocked for interior work. We text before/after photos and an invoice when done. Pay via Venmo, Zelle, Cash App, or card on completion. No deposit required for one-time bookings.
Is same-day booking available?
Yes, in most cases. Text 513-409-1944 for same-day availability. We typically respond within 30 minutes. Mon–Fri 8am–10pm, Sat–Sun 7am–7pm.
Pricing
How much does a detail cost?
Exterior $60 · Interior $100 · Pristine Package (both) $150. Add-ons: Engine Bay +$25, Headlight Restoration +$70, Headliner Cleaning +$25, Odor Neutralizer +$35, Excessive Condition +$25–$50. New clients get $20 off their first detail — use code 20OFF at checkout. Full pricing page →
Do you offer headliner cleaning?
Yes — $25 added to any interior or Pristine detail. We use a low-moisture method to clean fabric headliners without saturating or sagging the material. Select it as an add-on when booking.
How much is headlight restoration?
$80/pair standalone, $70 bundled with any detail. Wet-sand, polish, UV reseal — 30–60 minutes at your location. Results last 2–3 years.
How much is pressure washing?
Sidewalk from $50 · Driveway $140 · Patio/Deck $100 · Custom $0.20/sq ft. Text a photo to 513-409-1944 for a quote on larger jobs.
How do I pay?
Cash, Venmo, Zelle, Cash App, or all major credit/debit cards. Payment is due on completion — no deposit required for one-time bookings.
Process & Conditions
How long does a detail take?
Full Pristine Package: 2–4 hours. Exterior only: 1.5–2 hours. Interior only: ~2 hours. Headlight restoration: 30–60 min. Trash can cleaning: ~10 min/can. Larger vehicles (SUVs, trucks) may take longer.
What if it rains?
We reschedule at zero cost. We don't detail in active rain or below 40°F. We confirm the day before and watch the radar. Interior-only details can continue in light rain. No weather fees, ever.
What products do you use?
Koch Chemie and P&S — professional-grade chemistry used by detailers worldwide. pH-balanced, paint-safe, and effective. We bring our own pressurized water tank and generator — no hookup from you needed.
What is the cancellation policy?
Cancel or reschedule up to 24 hours before your appointment at no charge. Same-day cancellations may incur a $25 trip fee. Weather cancellations are always free, no matter the notice.
What is the excessive condition surcharge?
For vehicles in unusually poor condition (extreme pet hair, heavy hoarding, severe mold, biological materials), a $25–$50 surcharge may apply. We'll notify you before starting if this applies — never a surprise at the end.