Privacy & Terms

Onyx Pristine Co. ("we," "us," or "our") operates onyxpristineco.com. This page tells you exactly what information we collect, how we use it, and your rights. No legalese fog — straight talk.

Information We Collect

When you submit a booking request, we collect only what's needed to schedule and perform your service:

• Full name
• Email address
• Phone number
• Service address (where we'll come to you)
• Vehicle or property details you provide
• Preferred date, time, and any service notes

We do not collect payment information through this website. Payments are handled directly at time of service via Zelle, Cash App, Venmo, Apple Pay, cash, or card (card payments are down for the moment).

How We Use Your Information

• To confirm and schedule your service appointment
• To contact you about your booking via call, text, or email
• To send a before/after completion photo and invoice after your service
• To track your loyalty reward progress (punch card program)
• To improve our services and customer experience
• To measure which of our Facebook and Instagram ads bring us customers (see Advertising & Meta below)

We do not sell, rent, or trade your personal information. We share it only as this page describes: with the services that run our booking and texting, and with our ad platforms (Meta and Google) to measure our ads.

SMS / Text Messaging

Our booking and quote forms ask you to tick a box before sending. Ticking it means you agree to our Terms of Service and this Privacy Policy, and to text messages from Onyx Pristine Co. about your booking — appointment confirmations, reminders, on-the-way notifications, and updates about your service. Texts about your booking are part of the service. Any marketing text from us, such as an offer, can be stopped at any time: reply STOP (that stops all texts from us), or HELP for help. Message frequency varies. Msg & data rates may apply. Mobile opt-in data and consent are never shared with or sold to third parties or affiliates for any purpose, including marketing.

Advertising & Meta (Facebook / Instagram)

We advertise on Facebook and Instagram. This website uses the Meta Pixel, which lets Meta tell us how many people visit our site from our ads.

When you book with us, fill in one of our Facebook or Instagram forms, or we finish a job for you, we send Meta your email, phone number, name, and ZIP code in scrambled (hashed) form, along with the service you booked and its price. Meta uses this to match the booking to your Facebook or Instagram account and tell us which ads bring customers. We never sell your information, and Meta does not receive your street address or your messages. Your text-message opt-in and consent are never shared (see SMS above); the scrambled phone number is used only to measure our ads, not to text you.

Advertising on Google

We also advertise on Google. Our site uses (or may use) Google's ad tag, which saves an ad-click ID in a cookie on onyxpristineco.com when you arrive from one of our Google ads, so we can see whether that ad led to a booking. Google and other ad companies may also show our ads on other websites, using cookies or device IDs to show ads based on your past visits to our site. If we turn on Google's matching, the same scrambled booking details described above (email, phone number, name, ZIP code) go to Google for the same purpose: telling us which ads bring customers.

This site uses Google Ads and Google Analytics conversion tracking, and when you book we may share your contact details with Google in scrambled (hashed) form to measure how our ads perform.

To limit ads based on your activity, use your Facebook ad preferences, Google's ad settings, optout.networkadvertising.org, aboutads.info/choices, or youronlinechoices.eu.

Third-Party Services

Bookings made on this site go to our own booking system, and a copy is delivered to our inbox by Web3Forms (web3forms.com/privacy). Our text messages are sent through Twilio. Some of our replies are drafted by an AI assistant and sent by us. Fonts are loaded from Google Fonts. Some pages show our Google reviews in a widget from Trustindex, loaded from cdn.trustindex.io, so Trustindex receives your IP address and basic browser details when those pages load (trustindex.io/privacy-policy). Meta and Google receive the information described under Advertising above.

Cookies & Tracking

The Meta Pixel sets first-party cookies on this site (_fbp, and _fbc when you arrive from one of our ads) so Meta can measure our ads. Google's ad tag sets similar cookies (such as _gcl_au) that hold a Google ad-click ID. Google Fonts may set a short-lived browser cache entry that contains no personal identifiers. Google Analytics sets its own cookies (such as _ga) to count visits and bookings.

Data Retention

Your booking details, our text conversation, and your service history are kept in our customer system so we can schedule, remind, and take care of you, and track your loyalty rewards. If you'd like your information removed, email us and we'll delete it within 48 hours.

Your Rights

• Request a copy of any data we hold about you
• Request correction of inaccurate information
• Request deletion of your data at any time
• Opt out of any follow-up communication — just reply "stop" to any message

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from anyone under 13. Contact us immediately if you believe a child has submitted information.

Privacy Questions?

Email: OnyxPristineCo@gmail.com
Phone: 513-409-1944

By booking a service with Onyx Pristine Co., you agree to these terms. We've kept them clear and fair — the same standard we hold ourselves to with our work.

Service & Booking

• Booking requests submitted through this website are confirmed via phone, text, or email within the hour. A booking is only confirmed once you receive direct confirmation from us.
• We require reasonable driveway or curbside access. You do not need to be home — but a responsible adult must authorize the service in advance.
• We are fully self-contained: own pressurized water supply, generator, and all products. No hookups from your end required.
• We reserve the right to decline or stop a service if unsafe, hazardous, or abusive conditions are present.

Personal Items

• Customers are responsible for removing all personal belongings from the vehicle before service begins.
• Onyx Pristine Co. will not move, handle, or clean around personal items — including wallets, phones, bags, sunglasses, documents, clothing, or loose items.
• Any area containing personal belongings will be skipped during cleaning. This policy exists to protect you and us.
• Onyx Pristine Co. is not liable for any personal items left in the vehicle during service.

Pricing & Surcharges

• Prices listed on this website are standard flat rates for typical conditions. Prices are locked at booking confirmation — no upsells at the door.
• An excessive-condition surcharge may apply for heavy pet hair, deep stains, heavy salt stains, mud, sand, smoke odor, or extreme soiling — usually $25–$50, up to $100 only for extreme cases. We assess and notify you before proceeding.
• All surcharges are disclosed before service begins — never surprises after the fact.

Monthly Detail Plan

• The monthly plan offers a discounted rate on every visit in exchange for recurring, back-to-back monthly service.
• Your first detail is billed at the standard one-time price — the discounted monthly rate begins on your 2nd consecutive visit.
• The monthly rate applies to consecutive months only. If you skip a month, the plan resets: your next detail is billed at the standard one-time price, and the monthly discount resumes from the visit after that.
• No contracts. Cancel anytime by calling or texting us — there is no cancellation fee for ending the plan.

Cancellations & Rescheduling

• Cancellation fee: $25 applies when a booking is cancelled or rescheduled within 24 hours of the scheduled appointment time.
• Free rescheduling for weather — always. Active rain, or temperatures below 40°F for exterior work: we reschedule at zero cost with no fee. Interior details run in the cold.
• For cancellations outside of the 24-hour window, there is no charge. We appreciate as much notice as possible.
• We may cancel or reschedule if road conditions, equipment issues, or safety concerns arise. We'll notify you immediately — no fee in this case.

Quality Guarantee

• Not satisfied? Contact us within 24 hours and we'll return to make it right — at no charge.
• Headlight restoration includes a ceramic coating. Premature re-yellowing within 90 days is covered by our touch-up guarantee.
• Before/after photos are taken at every appointment and sent to you on completion.

Pre-Existing Damage

Onyx Pristine Co. is not liable for damage that is pre-existing before service begins. We document vehicle condition with photos before starting. Mention any known pre-existing damage before service begins.

Paint Enhancement & Paint Correction

• Paint enhancement is a single-stage (1-step) machine polish that improves gloss and reduces light defects. It is not a full multi-stage correction and does not remove all imperfections. Deep scratches, chips, sanding marks, water-spot etching, and any defect that has reached or gone through the clear coat may remain and may require additional correction or paint repair, quoted separately.
• Machine polishing removes a small amount of clear coat. On panels with thin, previously corrected, repainted, wrapped, or aftermarket paint there is inherent risk. You must disclose any prior bodywork, repaint, touch-up, or coatings before service. We assess the paint and proceed at your direction; we are not liable for the failure of pre-existing repaint, aftermarket paint, or already-compromised or failing clear coat.
• Results vary with paint type, color, and condition. We do not guarantee a specific percentage of defect removal or a flawless, defect-free finish from a single-stage enhancement.
• Protection product: we finish with a Koch-Chemie sealant ("protection wax"). This is a spray sealant/wax — not a ceramic coating or paint protection film — and carries no durability warranty. Its longevity varies with washing, weather, and use. The swirl reduction from the polish itself lasts longer, until new wash marring builds back up.

Fleet Services

• Fleet pricing is provided by custom quote based on fleet size, vehicle type and condition, and service frequency. Per-vehicle figures shown on the website are starting estimates, not final prices.
• Recurring fleet plans (weekly, bi-weekly, monthly) have no long-term contract and can be paused or cancelled with reasonable notice. Invoicing is per visit or per the agreed cycle.
• We clean around and preserve USDOT numbers, lettering, decals, wraps, and required markings. The business remains responsible for its own DOT and regulatory compliance and for the condition and legibility of those markings.
• Any statements about tax treatment or deductibility are general information only, not tax or legal advice. Consult your own accountant or tax professional regarding your situation.
• Service requires reasonable, safe access to your lot, yard, and vehicles. The business is responsible for removing personal items, securing the site, and authorizing service.

Loyalty Rewards Program

• Punch card issued on your first complete car detail. One punch per completed Exterior, Interior, or Pristine detail.
• Your 5th complete detail is 50% off — automatically confirmed at booking.
• Bring your card to each appointment or mention it when booking. Lost cards can be re-verified at our discretion.
• Loyalty punches are not transferable and have no cash value.

Referral Program

• For every person you refer who completes their first paid visit, you earn $10 off a future service visit.
• Referral credits stack with no limit — refer 3 friends, receive $30 off. Credits apply to any service.
• To receive your credit, the referred client must mention your name when booking. Credits are applied automatically to your next booking.
• Referral credits have no cash value. They combine with other discounts, and the friend you refer still receives the new-client discount.

Changes to These Terms

We may update these terms as the business evolves. The current version is always at this URL with the "Last updated" date at the top.

Contact Us

Email: OnyxPristineCo@gmail.com
Phone / Text: 513-409-1944
Instagram: @onyxpristineco