FAQ

Mobile Detailing FAQ.

Quick Answers. Every Question.

Everything you need to know before booking — straight answers, no fluff.

Booking & Coverage

Do you come to my house?

Yes — 100% mobile. We bring our own pressurized water tank, generator, and all professional-grade products. Driveway, garage, apartment complex, office lot — anywhere in the 513.

What areas do you service?

The entire 513 area code — Hamilton, Clermont, Warren, and Butler counties. That includes Cincinnati, Mason, West Chester, Blue Ash, Hyde Park, Kenwood, Montgomery, Madeira, Loveland, Milford, Norwood, Anderson Township, Sharonville, Wyoming, Indian Hill, Liberty Township, Symmes Township, Mariemont, and Terrace Park. Call 513-409-1944 to confirm your spot.

How do I book?

Book online in under 2 minutes, text a photo to 513-409-1944, or email OnyxPristineCo@gmail.com. Next-day appointments are usually available.

Do I need to be home?

No. Just driveway access. Leave the car unlocked for interior work. We text before/after photos and an invoice when done. Pay via Venmo, Zelle, Cash App, Apple Pay, cash, or card on completion (card payments are down for the moment). No deposit required.

How soon can you come out?

Usually the next day. Online booking opens from tomorrow, 7 days a week, 7am–10pm. Need it sooner? Text 513-409-1944 and we'll tell you straight if we can fit you in. We typically respond within 30 minutes.

Pricing

How much does a detail cost?

Exterior $100 · Interior $150 · Pristine Package (both) $200. SUVs, trucks and vans are $25 more: Exterior $125, Interior $175, Pristine $225. Add-ons: Engine Bay +$25, Undercarriage Salt Flush +$30, Headlight Restoration +$70, Trim Restoration +$80, Headliner Cleaning +$25–$50, Odor Neutralizer +$50 (ozone treatment — includes a cabin air filter change), Clay Bar Treatment +$50, Excessive Condition usually +$25–$50 (up to $100 only for extreme cases). New clients get $20 off their first detail — use code 20OFF when you book. Full pricing page →

Do you offer headliner cleaning?

Yes — $25–$50 added to any interior or Pristine detail, depending on the size and condition of the headliner. We use a low-moisture method to clean fabric headliners without saturating or sagging the material. Select it as an add-on when booking.

How much is headlight restoration?

$80/pair standalone, $70 bundled with any detail. Wet-sand, polish, ceramic coat — 30–60 minutes at your location. Results last 2–3 years.

How much is trim restoration?

$100 standalone, or $80 added to any detail, paint enhancement, or headlight job (save $20). Faded, gray plastic and rubber trim restored to deep black with a protective finish — about 1 hour at your driveway. Learn more →

How much is pressure washing?

Sidewalk from $100 · Driveway $190 · Patio/Deck $150 · Custom $0.20/sq ft. Text a photo to 513-409-1944 for a quote on larger jobs.

How do I pay?

Cash, Venmo, Zelle, Cash App, Apple Pay, or all major credit/debit cards (card payments are down for the moment). Payment is due on completion — no deposit required.

Process & Conditions

How long does a detail take?

Full Pristine Package: about 3.5 hours. Exterior only: about 1.5 hours. Interior only: about 2.5 hours. Headlight restoration: 30–60 min. Larger vehicles (SUVs, trucks) may take longer.

What if it rains or gets cold?

Interior details run all winter, in the cold and in light rain. Exterior work needs a dry day at 40°F or warmer, so if the forecast turns we move you for free. We confirm the day before and watch the radar — no weather fees, ever.

What products do you use?

Koch Chemie and P&S — professional-grade chemistry used by detailers worldwide. pH-balanced, paint-safe, and effective. We bring our own pressurized water tank and generator — no hookup from you needed.

What is the cancellation policy?

Cancel or reschedule up to 24 hours before your appointment at no charge. Cancelling or rescheduling with less than 24 hours' notice is a $25 fee. Weather cancellations are always free, no matter the notice.

What is the excessive condition surcharge?

For vehicles in rougher-than-normal condition, a surcharge may apply — usually $25–$50 (heavy pet hair, deep stains, heavy salt stains, smoke), and up to $100 only for extreme cases like severe mold, hoarding-level mess, or biological materials. We'll notify you before starting if this applies — never a surprise at the end.

Rewards, Gift Cards & Our Promise

What if I'm not happy with the result?

That's what the Pristine Promise is for. Tell us within 24 hours and we'll come back and make it right, at no charge. There's no deposit, and you only pay after the job is done.

Do you have a monthly plan?

Yes. Monthly members pay $85 for an Exterior, $130 for an Interior, or $170 for a Pristine Package (save $15, $20 or $30 a visit; SUVs, trucks and vans are $25 more). Your first visit is full price, and the member price starts with your 2nd visit in back-to-back months. No contract, and you can cancel anytime by text.

Do you have loyalty rewards or referrals?

Both. Every Exterior, Interior or Pristine detail earns a punch, and your 5th detail is half off. Refer a friend and you get $10 off your next visit once their first one is done. Credits stack with no limit, and your friend still gets $20 off their first detail.

Do you sell gift cards?

Yes. Text 513-409-1944 with the amount ($10 to $1,000) and who it's for. You pay by Zelle, Venmo, Cash App or Apple Pay, and we text you a gift card link to send or print. Gift cards never expire, and the code goes in the Promo or Gift Card Code box when booking. More about gift cards →

Paint Enhancement

What's the difference between paint enhancement and paint correction?

Paint enhancement (also called a 1-step or single-stage polish) removes up to about 65% of light swirl marks, haze, and oxidation and restores gloss in one ~4–5 hour visit. A full multi-stage paint correction chases near-100% defect removal but takes much longer and costs significantly more. For most daily drivers, leases, and weekend cars, enhancement delivers the bulk of the transformation for a fraction of the price. Learn more →

How much does paint enhancement cost?

$300 for a sedan (~4 hrs) and $350 for an SUV, truck or van (~5 hrs) as a standalone service. Adding it to a full detail is discounted — from +$240, or $20 off with the Pristine Package. Final price depends on vehicle size and paint condition, and we confirm your exact quote before any work begins.

Will paint enhancement remove scratches?

It levels and removes light swirl marks, automatic-car-wash marring, haze, and shallow scratches in the clear coat. Deeper scratches you can catch with a fingernail — or any that have reached the primer — can be improved but not fully erased without additional or multi-stage correction. We assess your paint honestly first and tell you exactly what to expect.

How long does paint enhancement last?

The polish removes the swirls themselves, so with gentle aftercare — hand washing and skipping harsh automatic brushes — the refreshed gloss typically holds up for 1–3 years before it's worth refreshing. We finish with a Koch-Chemie sealant (protection wax), not a ceramic coating.

Fleet Services

Do you offer fleet detailing for businesses?

Yes. We provide recurring mobile washing and detailing for company fleets across Cincinnati and the 513 — service vans, work trucks, branded commercial vehicles, and company cars. We come to your lot or yard on a weekly, bi-weekly, or monthly schedule that fits your operation. See fleet services →

How much does fleet detailing cost?

Per-vehicle estimates: Exterior Wash $45–$65, Wash + Interior $80–$110, Full Maintenance Detail $140–$180. Your exact quote depends on fleet size, vehicle type and condition, and frequency — recurring plans and fleets of 5+ vehicles get a lower per-visit rate. Request a fleet quote →

Is fleet detailing a tax-deductible business expense?

For business-use and branded vehicles, washing and detailing is generally treated as an ordinary, necessary business expense — which often makes it deductible. We provide a clean invoice every visit for your records. Always confirm the specifics with your accountant or tax professional.

Will you damage our DOT numbers, lettering, or decals?

No. We clean around and preserve your USDOT numbers, company lettering, decals, wraps, and required markings — they stay visible and intact every visit. Keeping branded vehicles clean actually protects that lettering and wrap as a marketing asset.

Still have a question?

Text or call — we respond fast.

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Serving Cincinnati & the 513

Onyx Pristine Co. is fully mobile — we bring the detail to your driveway anywhere in Greater Cincinnati. Rated ★ 5.0 on Google.

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